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Constituent requests for help with problems encountered with federal agencies will be handled in an orderly and efficient manner providing responsive and effective service.
For the last thirty years, my professional activities have been primarily to develop effective management systems. These systems have been supported by computers but have concentrated on providing people an easy and effective access to information. I will apply that experience to defining and implementing a problem tracking and solving system to serve the people of the 10th District. I anticipate a system including the following elements:
I will provide the final design specifications and software to other members of Congress for separate use in their districts. Generic problem data (private data excluded) aggregated over multiple districts would provide a larger picture of problems with the agencies. That would facilitate problem solving leading to better service for everyone
I have many years of experience building such systems (See the Graham Business Process Improvement System and the EASE Project Management System as two examples of systems which I have developed.) The key elements necessary to succeed in such developments are integrity, objectivity, and a consuming desire to make a positive difference. These are the same as are evident in my campaign for Congress.